Refund policy

Thank you for shopping with AILE. Please review our returns and exchanges policy carefully before placing your order.

Pole Grip Tape

Due to the nature of this product, pole grip tape is considered a single-use item.

  • Once opened, installed, or used, grip tape cannot be returned or exchanged.

  • This includes partial use, incorrect installation, or change of mind after opening.

Each order is carefully inspected prior to shipment to ensure quality and accuracy.

Practice Sample:

Each order includes a practice sample to allow you time to familiarize yourself with the material and installation process before applying the full tape.

We strongly recommend watching the instruction video and using the practice sample before installation, as improper application does not qualify as a defect.

Pole Grip Socks

For hygiene reasons, pole socks are not returnable once worn and used.

  • Items must be unworn, unwashed, and in original condition to be eligible for return.

  • Any socks with removed tags, hygiene seals, or signs of wear are not eligible for return or exchange.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Sale Items

Unless otherwise stated, all sale and promotional items are final sale.

Exchanges

At this time, we do not offer exchanges.
If your item arrives defective or damaged, we are happy to assist with a replacement.

Defective or Damaged Items

If your order arrives defective or damaged, please contact us within 14 days of delivery with clear photos of the issue.

To help us resolve your issue quickly, please include:

  • Your order number
  • Clear photos of the issue
  • A brief description

If approved, we will provide a replacement at no additional cost.

How to Contact Us

If you believe your item arrived defective or damaged, please contact us at:

📧 support@flywithaile.com

Please include:

  • Your order number

  • Clear photos of the issue

  • A brief description

We’ll take care of you as quickly as possible.